Urgent appointments
You can request an urgent appointment for today or tomorrow (Monday to Friday).
We will respond to requests within 4 hours during opening times.
You can also:
- phone us on Rainham Health Centre 01708 796579 or Upminster Medical Centre 01708 251407
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
You can request a routine appointment in advance.
We will respond to requests within 4 hours during opening times.
You can:
- phone us on Rainham Health Centre 01708 796579 or Upminster Medical Centre 01708 251407
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Rainham Health Centre – Evergreen Life App
Important: For Rainham Health Centre only
This service is available for registered patients at Rainham Health Centre only.
We use Evergreen Life at Rainham Health Centre, which is an easy and fast way to book consult a clinician.
You can book an appointment by
Once you have downloaded the app, link to the practice using NHS Login, then go to the GP section on the home screen and select ‘askmyGP’.
If you do not have an NHS login, contact the practice and ask for your NHS Linkage Key instead.
Upminster Medical Centre – eConsult
Important: For Upminster Medical Centre only
This service is available for registered patients at Upminster Medical Centre only.
You can contact Upminster Medical Centre to book an appointment using our eConsult service using the link below.
eConsult is available for registered patients at Upminster Medical Centre from 8am to 6:30pm, Monday to Friday:
Enhanced access
Patients who are registered with the surgery can book an appointment to see a GP or nurse on weekday evenings (after 6.30pm) or at the weekends (on Saturday and Sunday). Appointments will either take place at Rainham Health Centre or at the nearby Havering Health GP Hub.
For the Hub, please call 020 3770 1888. Booking line is open 2pm to 9pm Monday to Friday and 9am to 5pm at weekends.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Patient Access
- phone us on Rainham Health Centre 01708 796579 or Upminster Medical Centre 01708 251407 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
Please note a lack of transport is not considered reasonable grounds for a home visit.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.