PPG Minutes: 28.10.2021

• Time: 19:00
• Place: Upminster Medical Centre (Main Waiting Area)
• Called by: Dr Mike Jones, Hubert Liska & Djamal Djaoud
• Facilitator: Jean Pearce
• Minutes by: JP & DD
• Attendees: Elizabeth Manning, Maria Foale, Marian Goldfinch, Stephenie Goldfinch
• Apologies: Johanna Philpott  Roland Murphy , Brian Murphy & Collin Hampshire
• Welcome & apologies: Hubert

Minutes

Election of Chair of the PPG

• Unanimous decision to elect Stephanie Goldfinch as Chairperson

F2F appointments

• Still doing only telephone appointments initially with a GP and at the discretion of the GP.

Patients access

• Patients are required to complete an online access form available at the reception.
• Need to provide two forms of ID, i.e.  photo ID and a proof of address

Complaints

• Discussed complaint procedures, complaint leaflet is available in patients’ waiting area or can email the complaint to the surgery.

Flu vaccinations

• The delivery is expected during the first week of November

Covid-19 Boosters

• Patients that are eligible were to be notified by South PCN to go to Hornchurch library.

Next PPG Meeting to be confirmed